Privacy Policy

USAN Senior Retirement Inc ("My Parents Are OK", "we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit myparentsareok.com or use our daily companion service. Please read it carefully. If you disagree with its terms, please stop using the site and the service.

1. Who we are

2. Information we collect

Information you provide directly:

• First name
• Phone number (mobile or landline) and email address
• ZIP code, to call at the right local time
• Preferred call time
• Family contact names and phone numbers, if you choose to provide them
• Payment information (processed securely through Stripe; we do not store card numbers)

If you sign up for someone else, such as a parent, you give us their first name, phone number and ZIP code, and tell us how you are related. You confirm that they know about the service and agree to the calls. You are recorded as their family contact and the person who pays; money messages go to you, not to them.

Information we record when you agree to be contacted:

• Which consents you gave (phone calls, SMS) and the exact wording you agreed to
• The date and time, IP address and browser of the submission

Information collected during phone calls:

• Recordings and written transcripts of every call, including calls you make to us
• Information you share during calls, such as the medicines you want reminders for and the names of people close to you
• What the companion notes about how you are: mood, sleep, pain, whether medicines were taken, and your answers to a short monthly wellbeing check-in
• Notes about an emergency or a scam, if one comes up on a call
• Your ZIP code, if you give it, so the companion can tell you the local weather
• Your verbal consent to receive SMS messages
• Call timestamps and duration

Information collected automatically:

• IP address and browser type
• The ad or link that brought you to our website (campaign tags and Meta's click identifier)
• Pages visited and time spent on the website
• Device information
• Cookies and similar technologies (see Section 7)

3. How we use your information

• To provide and operate our daily check-in and reminder service
• To schedule and place check-in calls through our AI companions
• To send SMS reminders, confirmations and family updates you have consented to receive
• To notify your designated family contacts (only with your consent and their opt-in)
• To process payments and manage your subscription
• To keep a record of the consent you gave us, as required by law
• To improve our service and the performance of our AI companions
• To measure whether our advertising works, and to understand how visitors use our website
• To comply with legal obligations

We do not sell your personal information. We do use advertising and analytics tools to measure our own ads and to see how our website is used (Sections 4 and 7), and California residents can opt out of that sharing (Section 9).

4. How we share your information

We share your information only with trusted service providers who help us operate the service:

• Arhiteq, our voice platform, runs the calls, including the AI that listens and replies, and stores call recordings and transcripts under its own privacy policy
• Telnyx delivers SMS messages
• Anthropic runs the AI models that write replies to your text messages, look up news and facts you ask about on a call, read the requests family members text us, write some family summaries, and help our team search our records
• Resend delivers our emails
• Supabase provides secure database storage
• Stripe processes payments. We send it your email address and mobile number, and you enter your card on Stripe's own page
• Cloudflare hosts our website and sees your IP address and browser when you visit
• Meta Platforms (Facebook, Instagram) receives page-visit and sign-up events from our website and our server, so we can measure our advertising. Meta uses this data under its own privacy policy. See Sections 7 and 9.

Each service provider is contractually required to protect your data and to use it only to perform services for us. Apart from the advertising measurement described above and the weather lookups below, we do not sell, rent, trade or otherwise share your personal information with any other third party.

When you ask the companion about the weather where you live, we send your ZIP code to Zippopotam.us to find its approximate location, and that location to the National Weather Service (weather.gov) for the forecast. For weather somewhere else or further ahead, and for news or general questions, your question goes to Anthropic's web search, with your city when the question is about the weather. When you tell the companion about a medicine, its name goes to the National Library of Medicine (RxNav) to check the spelling. None of these receive your name or phone number.

5. Phone calls and voice recordings

Our service involves outbound and inbound phone calls handled by an AI voice companion. By using the service you acknowledge and consent to:

• Calls being made to your phone number at your chosen time
• Every call being recorded and transcribed, including calls you make to us, for service quality and to document your consent
• Your verbal responses being processed by our AI system

The companion is an AI voice, not a person, and calls with her are recorded. She tells your parent she is not a real person whenever they ask. Our team can listen to recordings and read transcripts to fix problems and improve the service. We never send recordings or transcripts to family members.

6. SMS messages

We send SMS messages only to people who have given explicit consent, either through the written opt-in on our website or verbally during a phone call. On our website, the texts are part of the one box you tick when you sign up. You then receive setup steps and account updates and, if you signed up for a parent: a note when Clara cannot reach them, an alert when an important medicine is skipped, emergency alerts, messages your parent asks Clara to pass on, replies when you text Clara a message for them, and a weekly summary. If you joined our founding list before we opened and ticked its text box, you receive a short series of messages about our launch. You may opt out at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply.

For family contacts: the first text we send a family contact asks whether they want our texts, and nothing else follows until they reply YES (or START) or tick the text box when they sign up on our website. Two exceptions: if Clara hears a possible emergency on a call, we text every family contact we have, even one who replied STOP, because their safety comes first; and we always answer a text you send us.

7. Cookies and tracking technologies

Our website uses:

• The Meta Pixel, a small script from Meta Platforms. It sets cookies (such as _fbp and _fbc) and sends Meta the address of each page you open, the page you came from, your IP address, browser and device, and the buttons you tap. It also tells Meta when you go to checkout and when you finish setting up. Before it loads, we take any setup link code and your parent's name out of the page address, so Meta never sees them. When a free trial starts and when the first payment is made, our server tells Meta too (the Conversions API): your email address and phone number in hashed form, your IP address and browser, the page where you signed up, and the amount paid. We use this to see which of our ads work. If you signed up for a parent, Meta does not receive your parent's name or phone number.
• Our own usage measurement, which records how far a page was scrolled, which sections were on screen, which links, buttons and questions you tapped, which form boxes you clicked into, how long the visit lasted, the ad campaign that brought you, your screen width and the type of browser. It never records what you type or your address. It uses a random visit identifier that is kept only in your browser tab; if you sign up, we save that identifier with your sign-up. This data is kept for 90 days.
• Small settings in your browser. Our website sets no cookies of its own. It keeps the ad that brought you in your browser tab, to send with your sign-up, and remembers whether you were reading for a parent or for yourself.

You can block cookies and scripts through your browser settings and through Meta's ad settings. If your browser sends the Global Privacy Control signal, the Meta Pixel does not load and we do not report your sign-up to Meta (Section 9). Disabling cookies may affect some website functionality.

8. Data retention

We retain your personal information for as long as your account is active or as needed to provide the service. Audio recordings of calls made since July 2026 are deleted 12 months after the call. We also delete our copy of each call's written transcript 12 months after the call, except the call in which you agreed to the service, which we keep as proof of that agreement; our voice platform keeps its own copy of transcripts until we delete it. Records of the consent you gave us, and of any request to stop calls or texts, are kept for 4 to 5 years so we can show we had permission. When an account closes, these limits still apply, and its other records are kept until you ask us to delete them. You can ask us to delete a recording, the transcripts or all your data at any time by emailing hello@myparentsareok.com.

9. Your rights as a California resident (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended:

• Right to know: request disclosure of the personal information we collect, use and share about you
• Right to delete: request deletion of your personal information
• Right to correct: request that inaccurate personal information be corrected
• Right to opt out of sale or sharing: we do not sell personal information. We do share website activity with Meta for advertising measurement, which California law treats as "sharing". You can opt out of that sharing at any time: email hello@myparentsareok.com with the subject "Do Not Sell or Share My Personal Information", or turn on the Global Privacy Control signal in your browser, which we honor automatically.
• Right to non-discrimination: we will not discriminate against you for exercising your rights

To exercise these rights, email hello@myparentsareok.com. We will respond within 45 days.

10. Children's privacy

Our service is designed for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

11. Security

We use industry-standard security measures, including encrypted storage and transmission (TLS), access controls and secure payment processing through Stripe. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Not a medical service

My Parents Are OK is a daily check-in and reminder service. Our AI companions are not doctors, nurses or licensed healthcare providers and do not provide medical advice, diagnosis or treatment. Medication reminders are provided solely as a convenience. Always consult a qualified healthcare professional for medical decisions.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact us

If you have questions or concerns about this Privacy Policy, please contact us: