Privacy Policy

USAN Senior Retirement Inc ("My Parents Are OK", "we", "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit myparentsareok.com or use our daily companion service. Please read it carefully. If you disagree with its terms, please stop using the site and the service.

1. Who we are

2. Information we collect

Information you provide directly:

• First and last name
• Phone number (mobile or landline)
• State of residence and ZIP code
• Preferred call time and companion
• Family contact names and phone numbers, if you choose to provide them
• Payment information (processed securely through Stripe; we do not store card numbers)

Information we record when you agree to be contacted:

• Which consents you gave (phone calls, SMS) and the exact wording you agreed to
• The date and time, IP address and browser of the submission

Information collected during phone calls:

• Voice recordings of calls with our AI companions
• Information you share during calls, including medication names you ask us to remind you about
• Your verbal consent to receive SMS messages
• Call timestamps and duration

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the website
• Device information
• Cookies and similar technologies (see Section 7)

3. How we use your information

• To provide and operate our daily check-in and reminder service
• To schedule and place check-in calls through our AI companions
• To send SMS reminders, confirmations and family updates you have consented to receive
• To notify your designated family contacts (only with your consent and their opt-in)
• To process payments and manage your subscription
• To keep a record of the consent you gave us, as required by law
• To improve our service and the performance of our AI companions
• To measure whether our advertising works, and to understand how visitors use our website
• To comply with legal obligations

We do not sell your personal information. We do use advertising and analytics tools to measure our own ads and to see how our website is used (Sections 4 and 7), and California residents can opt out of that sharing (Section 9).

4. How we share your information

We share your information only with trusted service providers who help us operate the service:

• Retell AI powers the voice of our AI companions
• Twilio delivers SMS messages
• Supabase provides secure database storage
• Stripe processes payments
• Meta Platforms (Facebook, Instagram) receives page-visit and sign-up events from our website through the Meta Pixel, so we can measure our advertising. Meta uses this data under its own privacy policy. See Sections 7 and 9.

Each service provider is contractually required to protect your data and to use it only to perform services for us. Apart from the advertising measurement described above, we do not sell, rent, trade or otherwise share your personal information with any other third party.

5. Phone calls and voice recordings

Our service involves outbound and inbound phone calls handled by an AI voice companion. By using the service you acknowledge and consent to:

• Calls being made to your phone number at your chosen time
• Call recordings being stored for service quality and to document your consent
• Your verbal responses being processed by our AI system

California law requires that all parties to a phone call be notified of recording. Our companions identify themselves as automated assistants at the start of every call.

6. SMS messages

We send SMS messages only to people who have given explicit consent, either through the written opt-in on our website or verbally during a phone call. If you join the founding list and tick the text box, you will receive a confirmation and then a short series of messages, every few days, about our launch until we open. You may opt out at any time by replying STOP to any message. For help, reply HELP. Message and data rates may apply.

For family contacts: SMS messages are sent only after the family contact replies YES to our opt-in message. We never send unsolicited messages to family members.

7. Cookies and tracking technologies

Our website uses two kinds of tracking:

• The Meta Pixel, a small script from Meta Platforms that sets cookies (such as _fbp and _fbc) and reports to Meta that a page was viewed and, when you submit the founding-list form, that a sign-up happened. We use it to see which of our ads work. It does not receive your name or phone number from the form.
• Our own usage measurement, which records how far a page was scrolled, which sections were on screen, how long the visit lasted and the type of browser used. It uses a random visit identifier that is stored only in your browser tab and discarded when the tab closes. It never records the text on the page, anything you type, or your address. This data is kept for 90 days.

You can block cookies and scripts through your browser settings and through Meta's ad settings. If your browser sends the Global Privacy Control signal, we treat it as an opt-out of sharing for advertising (Section 9). Disabling cookies may affect some website functionality.

8. Data retention

We retain your personal information for as long as your account is active or as needed to provide the service. Call recordings are retained for up to 24 months. Records of the consent you gave us are kept for as long as the law requires. After account closure we retain data for up to 12 months for legal and compliance purposes, then securely delete it.

9. Your rights as a California resident (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act as amended:

• Right to know: request disclosure of the personal information we collect, use and share about you
• Right to delete: request deletion of your personal information
• Right to correct: request that inaccurate personal information be corrected
• Right to opt out of sale or sharing: we do not sell personal information. We do share website activity with Meta for advertising measurement, which California law treats as "sharing". You can opt out of that sharing at any time: emailhello@myparentsareok.com with the subject "Do Not Sell or Share My Personal Information", or turn on the Global Privacy Control signal in your browser, which we honor automatically.
• Right to non-discrimination: we will not discriminate against you for exercising your rights

To exercise these rights, email hello@myparentsareok.com. We will respond within 45 days.

10. Children's privacy

Our service is designed for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

11. Security

We use industry-standard security measures, including encrypted storage and transmission (TLS), access controls and secure payment processing through Stripe. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Not a medical service

My Parents Are OK is a daily check-in and reminder service. Our AI companions are not doctors, nurses or licensed healthcare providers and do not provide medical advice, diagnosis or treatment. Medication reminders are provided solely as a convenience. Always consult a qualified healthcare professional for medical decisions.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact us

If you have questions or concerns about this Privacy Policy, please contact us: