Terms of Service

Please read these Terms of Service carefully before using our service. By signing up for or using the My Parents Are OK service, you agree to be bound by these terms.

1. About My Parents Are OK

My Parents Are OK is a daily care check-in service operated by USAN Senior Retirement Inc, 22982 Lovios, Mission Viejo, CA 92691. The service provides automated daily phone call check-ins and reminders for older adults through AI voice companions.

My Parents Are OK is not a medical service, emergency service or healthcare provider. See Section 9 for the full disclaimer.

2. Eligibility

To use our service, you must:

• Be 18 years of age or older
• Reside in the United States
• Have a valid US phone number (mobile or landline)
• Have authority to agree to these Terms on your own behalf or on behalf of the person receiving the service

If you sign up for someone else, such as your mother or father, you confirm that they know about the service and agree to receive a daily call from our automated companion at the number you give us. On the first call the companion introduces herself, says who set up the calls, and asks whether she may call each morning. If they say no, or the number is not theirs, the calls stop.

3. The service

My Parents Are OK provides:

• A daily automated phone call at the time you choose, from our companion, Clara
• Medication reminders delivered by voice call
• SMS setup steps, notes and family updates (with consent)
• A text to family contacts when calls go unanswered (with their consent)
• Errands you ask for during calls, such as deliveries and ride bookings, once they are available

The service is provided through automated telephone calls and SMS messages. The companion is an AI voice, not a person, and says so whenever she is asked.

When you ask the companion about the weather in a place you name, she finds that place using map data © OpenStreetMap contributors, available under the Open Database License (ODbL), and reads the forecast from the U.S. National Weather Service.

4. Free trial and the price

New subscribers get 7 days free. The free days start when you add your card at checkout, whether or not the calls have been set up yet. Nothing is charged on that day. If you cancel before the free days end, you are not charged.

After the free days, the subscription costs $29.99 a month. Members of our founding list, and everyone who subscribed at the founding price, pay the founding price instead: $15 a month for the first 12 months, and then $29.99 a month; before that change, we email you, at least 7 and no more than 21 days ahead. The price that applies to you is the one shown at checkout.

5. Automatic renewal

Your subscription renews automatically every month and your card is charged each month until you cancel. You agree to this at checkout, where these terms are shown next to the payment button. We send a confirmation by email with the terms, the date of the first charge and how to cancel.

6. Payment

Payment is made online at checkout, processed by Stripe. We do not store your full card number.

By adding your card you authorize us to charge the subscription fee described above on a recurring monthly basis until you cancel. Card statements show USANRETIREMENT.

If a payment fails, we email you and the calls pause until the card is updated. If payment is not made, the subscription ends.

7. Cancellation

You may cancel at any time:

• Online, from the link in your confirmation email or here
• By emailing hello@myparentsareok.com
• By asking the companion during a call

Cancel during the free days and nothing is charged. After that, cancellation takes effect at the end of the current billing period, and you are not charged again. If you cancel online or by email, the calls continue until then. If you ask the companion to cancel during a call, the calls stop that day. We do not provide partial refunds for unused days in a billing cycle.

8. Phone calls and SMS communications

By enrolling in our service and giving written or verbal consent, you agree to receive automated phone calls, including calls made by an AI voice companion, from My Parents Are OK at the number you provide. Calls may be recorded. You may stop calls at any time by saying "Stop" during a call or by emailing us.

If you also consent to SMS, you agree to receive automated text messages from My Parents Are OK, including:

• Service confirmations and scheduling reminders
• Family updates and activity reports
• Trial and subscription notifications

Message frequency varies with your plan. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Family contacts: SMS messages go to a family contact only after they agree, either with the box they tick when they sign up on our website or by replying YES to an opt-in message. Family contacts may opt out at any time by replying STOP.

9. Not a medical service

My Parents Are OK is not a medical service, emergency service or substitute for professional medical care.

• Our companions are AI voice assistants, not doctors, nurses or licensed healthcare professionals
• They do not provide medical advice, diagnosis, treatment or clinical recommendations
• Medication reminders are provided solely as a scheduling convenience; we are not responsible for medication errors or missed doses
• In a medical emergency, call 911 immediately. Do not rely on this service for emergency assistance
• Always consult a qualified healthcare professional for any health-related decisions

10. Limitation of liability

To the fullest extent permitted by law, USAN Senior Retirement Inc shall not be liable for:

• Missed or delayed calls, or technical failures resulting from network issues, carrier outages or circumstances beyond our control
• Any harm resulting from reliance on information provided during calls or by SMS
• Any medical outcomes, missed medications or health incidents
• Any indirect, incidental, special or consequential damages arising from use of the service

Our total liability to you for any claim arising from the service shall not exceed the amount you paid for the service in the 30 days before the claim.

11. Service availability

We strive to provide reliable daily calls but do not guarantee uninterrupted service. Calls may be affected by:

• Telephone carrier outages or network congestion
• Technical maintenance (we will notify you in advance when possible)
• Factors outside our control, such as power outages or natural disasters

We are not liable for missed calls due to circumstances beyond our reasonable control.

12. Prohibited uses

You may not use our service to:

• Provide false information about yourself or the person receiving the service
• Enroll a person without their knowledge or against their will
• Attempt to access or tamper with our systems or data
• Violate any applicable law or regulation

13. Privacy

Your use of the service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or by notice through the service. Continued use of the service after changes constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Orange County, California.

16. Contact us

If you have questions about these Terms, please contact us: