Terms of Service

Please read these Terms of Service carefully before using our service. By signing up for or using the My Parents Are OK service, you agree to be bound by these terms.

1. About My Parents Are OK

My Parents Are OK is a daily care check-in service operated by USAN Senior Retirement Inc, 22982 Lovios, Mission Viejo, CA 92691. The service provides automated daily phone call check-ins and reminders for older adults through AI voice companions.

My Parents Are OK is not a medical service, emergency service or healthcare provider. See Section 9 for the full disclaimer.

2. Eligibility

To use our service, you must:

• Be 18 years of age or older
• Reside in the United States
• Have a valid US phone number (mobile or landline)
• Have authority to agree to these Terms on your own behalf or on behalf of the person receiving the service

3. The service

My Parents Are OK provides:

• Daily automated phone call check-ins at your chosen time through the AI companion you choose
• Medication and appointment reminders delivered by voice call
• SMS confirmations, reminders and family updates (with your consent)
• Regular activity reports to designated family contacts (with their consent)
• Alert notifications to family contacts when calls are missed
• Errands you ask for during calls, such as deliveries and ride bookings, depending on your plan

The service is provided through automated telephone calls and SMS messages. Our companions identify themselves as automated assistants at the beginning of every call.

4. The founding list

Until we open, the website offers a place on our founding list. Joining the list creates no subscription and involves no payment: we record your name, your phone number, your state and the permissions you gave us, and we contact you when the service opens. Nothing is charged until you have been called, have heard the terms of your plan and have agreed to it.

Families on the founding list are offered the founding price of $15 a month, locked for your first 12 months., counted from the first month of service. After those months, the regular price for the plan at that time applies. The founding price applies to the Starter plan; a family may choose a different plan at the regular price. You may leave the list at any time by replying STOP to a text or by emailing us.

5. Subscription plans and pricing

Once the service is open, continued access requires a paid subscription. The plans are described on our pricing page; the price of each plan is shown to you before you agree to it, on the call and on the payment page.

Subscriptions are billed monthly and renew automatically each month unless cancelled.

6. Payment

Payment may be made:

• By phone, by following the automated payment prompts during a call
• Online, through a secure payment link processed by Stripe

All payments are processed securely and we do not store your full card number. By providing payment information you authorize us to charge the applicable subscription fee on a recurring monthly basis until you cancel.

If a payment fails, we will attempt to contact you. Continued failure to pay may result in suspension or termination of your service.

7. Cancellation

You may cancel your subscription at any time by:

• Asking your companion to cancel during a call
• Emailing hello@myparentsareok.com

Cancellations take effect at the end of the current billing period. We do not provide partial refunds for unused days in a billing cycle. After cancellation you will continue to receive the service until the end of the paid period.

8. Phone calls and SMS communications

By enrolling in our service and giving written or verbal consent, you agree to receive automated phone calls, including calls made by an AI voice companion, from My Parents Are OK at the number you provide. Calls may be recorded. You may stop calls at any time by saying "Stop" during a call or by emailing us.

If you also consent to SMS, you agree to receive automated text messages from My Parents Are OK, including:

• Service confirmations and scheduling reminders
• Family updates and activity reports
• Trial and subscription notifications

Message frequency varies with your plan. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Family contacts: SMS messages to designated family contacts are sent only after the family contact explicitly replies YES to an opt-in message. Family contacts may opt out at any time by replying STOP.

9. Not a medical service

My Parents Are OK is not a medical service, emergency service or substitute for professional medical care.

• Our companions are AI voice assistants, not doctors, nurses or licensed healthcare professionals
• They do not provide medical advice, diagnosis, treatment or clinical recommendations
• Medication reminders are provided solely as a scheduling convenience; we are not responsible for medication errors or missed doses
• In a medical emergency, call 911 immediately. Do not rely on this service for emergency assistance
• Always consult a qualified healthcare professional for any health-related decisions

10. Limitation of liability

To the fullest extent permitted by law, USAN Senior Retirement Inc shall not be liable for:

• Missed or delayed calls, or technical failures resulting from network issues, carrier outages or circumstances beyond our control
• Any harm resulting from reliance on information provided during calls or by SMS
• Any medical outcomes, missed medications or health incidents
• Any indirect, incidental, special or consequential damages arising from use of the service

Our total liability to you for any claim arising from the service shall not exceed the amount you paid for the service in the 30 days before the claim.

11. Service availability

We strive to provide reliable daily calls but do not guarantee uninterrupted service. Calls may be affected by:

• Telephone carrier outages or network congestion
• Technical maintenance (we will notify you in advance when possible)
• Factors outside our control, such as power outages or natural disasters

We are not liable for missed calls due to circumstances beyond our reasonable control.

12. Prohibited uses

You may not use our service to:

• Provide false information about yourself or the person receiving the service
• Enroll a person without their knowledge or against their will
• Attempt to access or tamper with our systems or data
• Violate any applicable law or regulation

13. Privacy

Your use of the service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or by notice through the service. Continued use of the service after changes constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Orange County, California.

16. Contact us

If you have questions about these Terms, please contact us: